Overview
This role provides administrative support to teams and specific business streams, focusing on managing customer feedback and supporting various business operations. The purpose is to assist in implementing a program to help communities affected by disasters and climate change.
Key Responsibilities
- Receiving, logging, and managing complaints and feedback.
- Translating cases, assigning them to relevant staff, and reviewing follow-up actions.
- Preparing information directories and FAQs.
- Editing Standard Operating Procedures for community feedback mechanisms.
- Developing sensitization documents, translation work, and proofreading program-related documents.
- Supporting business operations including travel arrangements, event support, and maintaining office records.
- Facilitating and conducting interviews in local languages to gather qualitative data.
- Supporting data analysis and developing field reports.
- Supporting cross-cutting mainstreaming activities related to gender, protection, and disability inclusion.
- Facilitating gender, protection for sexual exploitation and abuse, and disability inclusion training in local languages.
- Co-facilitating and coordinating events for gender and protection programs.
- Engaging in annual programs of the Gender and Protection team, including International Women’s Day and 16 Days of Activism.
- Supporting the team to conduct program monitoring and ensure targets are achieved.
- Engaging in wider organizational programs across various departments.
Required Experience
Three years of experience in related professional areas including supporting or engaging community feedback, accountability, gender, disability, and protection.
Qualifications
Completion of Secondary Education necessary. Post-secondary certification of relevant functional areas including business support, gender, disability or protection is an added advantage.
