Overview
The Head of Project & Change Management Office will manage a team and oversee the WHE portfolio of projects, ensuring effective project management and alignment with WHO standards. The role also involves advising leadership on data, digital, and platform matters.
Key Responsibilities
- Manage a team of project managers, change managers, project support officers and other relevant resources.
- Perform change management and mapping of customer experience journeys.
- Manage, improve and expand the WHE portfolio of projects.
- Oversee the WHE Digital Ecosystem.
- Monitor the performance and support the implementation of strategic cross-cutting projects.
- Drive and lead the implementation and operation of a project management discipline and culture across WHE.
- Provide strategic analysis and guidance to the EXD and leadership team.
- Serve as the principal advisor on data, digital, and platform matters to WHE leadership.
Required Experience
- At least 10 years of professional experience in portfolio, programme and project planning, management and successful delivery of complex cross functional or interdependent projects, some of which should be at the international level.
- Demonstrated professional experience working with senior-level or executive-level management.
- Pproven experience in leading and managing a Project Management Office (global or local) or managing large scale and complex programmes.
- Pproven experience in implementing tracking systems, reporting mechanisms and operational improvement initiatives.
- Demonstrated experience defining and implementing a data or digital strategy at programme or organizational level.
- Experience in digital ecosystem governance, including platform lifecycle management, data architecture, and interoperability.
- Successful experience working, adapting and delivering results in fast-paced and rapidly shifting environments such as health emergencies.
Qualifications
- An advanced level university degree (Master's level degree) in Business Administration, Project Management, Engineering, Computer Science or related discipline.
- Professional qualification or foundation certification in project management methodologies such as PMI and Prince 2.
