Overview
Assisting in streamlining visa application services for specific caseloads and managing case files.
Key Responsibilities
- Assist beneficiaries at the FAP Center and manage their case files.
- Process visa applications, register appointments, create case files, and distribute them.
- Conduct applicant interviews, record information, and ensure accuracy of reports.
- Enter and verify data in the FAP case management software.
- Organize and schedule appointments, including running reports and updating schedules.
- Ensure the FAP case management system is updated with application data.
- Lodge application documents in designated folders.
- Assist and guide migrants in completing visa application forms and conduct remote completeness checks.
- Provide accurate information to migrants, handle inquiries, and update them with announcements.
- Organize applicant files according to instructions and IOM Service Standards.
- Call families and principal applicants to answer questions and provide guidance.
- Maintain records of applications and contacts, and assist with report preparation.
- Inform supervisor of problems and suggest improvements.
- Demonstrate understanding of FAP SoPs and maintain professionalism.
- Maintain confidentiality of FAP-related matters and information.
- Take action to mitigate fraud and malfeasance.
- Flag vulnerable cases needing referral and protection support.
- Handle hardship and medical cases, coordinate with relevant departments and the German Embassy.
- Ensure general maintenance for the IOM FAP office building.
- Coordinate with logistics, finance, and human resources units.
- Organize and register missing documents.
- Support German resettlement missions by filling forms, collecting documents, and ensuring data entry.
- Receive files and original documents for legalization and ensure physical delivery to the Embassy.
- Provide training and assistance to newly joined staff members.
- Undertake duty travel when needed to support other offices.
Required Experience
School diploma with five years of relevant experience; or, Bachelor’s degree with three years of relevant professional experience. Previous work experience in international organizations and service industry companies and in non-government or government institutions/organization in a multi-cultural would be an advantage.
Qualifications
School diploma or Bachelor’s degree in Business Management, Client Services, Social Science, Engineering Science or related field from an accredited academic institution.
