Senior MEAL Associate (AAP)

Overview

The Senior MEAL Associate (AAP) will support the development and implementation of the mission’s AAP plans, oversee feedback mechanisms, and conduct capacity building activities related to AAP.

Key Responsibilities

• Support the development of an AAP plan and strategy.
• Support the strengthening of feedback and complaint mechanisms.
• Lead the planning, implementation, operation and continuous improvement of the Mission's AAP and Community Feedback Mechanism (CFM).
• Manage and oversee the CFM Contact Centre and Case Management Platform operations.
• Support needs assessment, planning, monitoring, and evaluation processes.
• Conduct information and communication needs assessments.
• Promote two-way communication with refugee and migrant communities.
• Plan and organize AAP training activities.
• Coordinate initiatives and activities with PSEA focal points, gender, communication, and other relevant areas.
• Document context-specific AAP good practices.
• Support and guide field teams in setting up and implementation of accountability initiatives.
• Regularly undertake field monitoring visits and supervise team members.
• Submit weekly and monthly reports.
• Produce monthly and quarterly AAP reports.
• Plan, coordinate, implement and report project-level monitoring, reporting, risk management and learning activities.
• Any other tasks as may be assigned.

Required Experience

At least four years of demonstrated experience in monitoring and reporting in emergency conflict contexts using quantitative and qualitative methodologies. At least four years of demonstrated experience in Microsoft Office programmes and feedback collection software skills (e.g. Word, Excel, Kobo, MS Forms, and Power Point). At least two years of professional experience in monitoring and evaluation workstreams involving participatory feedback collection, qualitative and quantitative engagements (e.g. focus groups, interviews, household visits, surveys etc.), community participation, citizen participation, accountability, behavior change and intercultural dialogue. At least two years of demonstrated experience in knowledge of different communication channels (e.g. social media networks, local intermediaries, telephone, websites, face-to-face communication, IC materials). At least two years of previous experience working with an International Organization, UN agencies or NGOs. At least four years of proven relevant experience in Türkiye or comparable contexts in the Region. Willingness to travel up to 30% of the time.

Qualifications

University degree in Social Sciences, Statistics or Development Studies or a related field from an accredited academic institution with four years of relevant professional experience; or Completed High School degree from an accredited academic institution with six years of relevant professional experience.

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