Overview
Manage and oversee all aspects of Oxfam shop operations within a defined geographical area, focusing on growth and development of shops and online business. Lead and empower staff and volunteers to deliver excellent customer service and high performance.
Key Responsibilities
- Manage and oversee all aspects of Oxfam shop management within a defined geographical remit.
- Be instrumental in the growth and development of the shops and our online business.
- Lead and empower a team of staff (and volunteers) to deliver high levels of excellent customer service.
- Offer support, direction and inspiration when needed.
- Develop a strong sense of teamwork working together to deliver high levels of performance across the whole business.
- Be responsible for the financial management of the area budgets.
- Be proactive in the overall strategic direction and development of the business and its people.
Required Experience
- Exceptional leadership qualities and experience of managing a large and diverse team.
- Evidence of strong drive to achieve results through others.
- Ability to build, retain and develop an area team.
- Strong commercial awareness and judgement.
- Experience of successful performance management and conflict management.
- Ability to motivate self and others.
- Ability to manage time and organise own workload under conflicting priorities.
- Highly organised, with the ability to adapt quickly to change.
- Ability to demonstrate resilience to the everyday pressures that come with the role.
- Ability to work in co-operation with support teams at peer level.
