Overview

Provide necessary ICT support for the mission in Pohnpei and remote sub-offices, ensuring consistent service availability and addressing user requests.

Tasks Summary

• Install, configure, implement and administer network connectivity (LAN/WAN/Wireless access/VPN).
• Assist in the planning and development of IT networks and system infrastructure.
• Undertake daily monitoring and maintenance of systems and networks.
• Administer and configure the SharePoint Online site.
• Liaise with service providers for IT services and supplies.
• Maintain an up-to-date ICT inventory.
• Produce and maintain comprehensive ICT documentation.
• Receive and address user support requests.
• Support the implementation of IOM ICT standards, policies, and guidelines.
• Implement IT training to staff and end users.
• Provide guidance to end users on IT security threats.
• Undertake duty travel as required.
• Perform other duties as assigned.

Experience Requirements

• Four years of relevant experience administrating Windows Server 2016 and LAN/WAN networking environment.
• Extensive experience in direct user technical support and computer, network and communication equipment troubleshooting.
• Proven experience supporting Office 365 and cloud-based solutions in AWS or Azure.

Qualification Requirements

• Bachelor’s degree in computer science, telecommunications, electronic engineering, and two years of relevant experience; OR
• High school certificate, and four years of relevant experience administrating Cloud based services (AWS or Azure), Windows Server 2016 and LAN/WAN networking environment.
• AWS or Azure Cloud Certification (Associate) is an advantage.
• Microsoft Certification (MCP or above) in Windows Server 2016 or Active Directory is preferable.
• Other industry certifications such as CCNA+, Avaya, CompTIA Network+, VCP or ITIL are an advantage.

Other Details

Languages Required: • Fluency in English is required (oral and written).

Languages Preferred: • Working knowledge of Pohnpeian is an advantage.

Contract Duration: Nine months

Work Modality:

Remuneration: