Overview
The Systems Development Analyst (Cloud) role supports the stability, scalability, and efficiency of UNV’s cloud-based systems and development operations, contributing to the organization’s digital platforms and services.
Tasks Summary
- Support management of applications deployed in Kubernetes environments and Azure Kubernetes Service (AKS) clusters.
- Automate build, test, and deployment processes using CI/CD pipelines.
- Provision and manage cloud infrastructure using Infrastructure-as-Code tools.
- Monitor performance and health of Azure-based infrastructure components and contribute to system metrics analysis.
- Assist in establishing a robust monitoring and alert notification system.
- Analyze and troubleshoot issues within the cloud infrastructure and document root causes.
- Suggest improvements and script/automate repetitive maintenance tasks.
- Provide L3 level support for infrastructure-related issues escalated from the service desk.
- Investigate and diagnose complex issues in the Azure cloud and DevOps environment.
- Support root cause analysis for major incidents.
- Log and document incidents and their resolution steps.
- Contribute to proposals and implement improvements or reconfigurations in the system setup.
- Draft and update knowledge base articles and standard operating procedures.
- Contribute to the development of standard user documentation, technical guidelines, and operational manuals.
- Capture lessons learned from operations, deployments, and support incidents.
- Disseminate best practices and insights to team members and stakeholders.
- Participate in knowledge networks and communities of practice.
Experience Requirements
Applicants with a Bachelor’s degree (or equivalent) are required to have a minimum of two (2) years of relevant professional experience at the national or international level in managing Azure-based mission-critical business applications.
Qualification Requirements
Advanced university degree (Master’s degree or equivalent) in Information Technology, Computer Science or related discipline is required. OR A first-level university degree (Bachelor’s degree) in the areas mentioned above, in combination with an additional two years of qualifying experience.
