Overview

Supports the installation, operation, management and maintenance of assigned Community of Interest (COI)/Functional Area Services (FAS), Databases and other Applications. Contributes to the planning and implementation of maintenance and installation work, including building and management of systems and components in virtualised computing environments.

Tasks Summary

• Supports the installation, operation, management and maintenance of assigned COI/FAS, Databases and other Applications;
• Contributes to the planning and implementation of maintenance and installation work, including building and management of systems and components in virtualised computing environments;
• Is responsible for effective System Administration of NATO Community of Interest Command and Control (C2) systems, including Joint Tactical Chat (JChat), NATO Common Operational Picture (NCOP) and associated C2 systems such as the Maritime or Air Command and Control Information Systems (MCCIS /AIRC2IS), and other NATO-Off-The-Shelf (NOTS) applications;
• Provides Application Management support to the software applications and tools which are used by the customer in the AoR and defined in Service Level Agreements (SLAs);
• Documents design and configuration of assigned applications and the required operating procedures;
• Develops installation procedures and standards for hardware components of assigned systems;
• Implements procedures, tools and techniques for monitoring and managing the performance of applications and provides reports, as required;
• Responds to user requests for assistance and takes appropriate action to solve COI/ FAS, Database and Application problems occurring in the CSU’s AoR;
• Maintains and monitors database systems and support tools;
• Advises and supports day-to-day operation, control and monitoring of mission dedicated systems;
• Initiates and maintains liaison with other CSUs, Business Areas and other technical organizations;
• Investigates and proposes long term solutions to equipment and configuration problems;
• Provides technical support to Customers and Service Management regarding operations and exercises in the AOR;
• Develops proficiencies on the systematic approach to training process to better support a practical, results-oriented training program.
• Provides Technical Management support to the software applications and tools used by the instructors to maintain the systems supported by the NCI Academy.

Experience Requirements

• Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience;
• At least 3 years practical experience of implementation and maintenance of ICT end systems within a large organization;
• Good experience configuring hardware and software;
• Good understanding of ICT systems and the ability to work independently to solve problems;
• Hands-on experience troubleshooting technical issues and providing technical support to end-users;
• Knowledge of Microsoft SharePoint Portal administration and troubleshooting;
• Knowledge of applications used to support service delivery such as system monitoring, event management, and performance analysis.

Qualification Requirements

Higher vocational training in a relevant discipline or a secondary educational qualification.