Overview

The Support Service Officer is responsible for managing financial, administrative, HR, supply chain, and premises/warehouse support functions at the field level, ensuring compliance with DRC policies and procedures.

Tasks Summary

• Ensure timely and accurate payment processing for vendors, staff, and casual workers.
• Keep daily and monthly cash books updated, perform regular bank reconciliations, and oversee cash counts.
• Process and reconcile staff advances.
• Ensure all payments are accurately coded and recorded in DYN.
• Assist in preparing monthly financial reports and support audits.
• Ensure tax, pension, and other statutory deductions are calculated correctly and paid on time.
• Maintain an organized and auditable filing system for all financial documents.
• Support recruitment activities at the field level.
• Maintain accurate staff records, track leave, and manage contract documentation.
• Assist with monthly payroll inputs.
• Coordinate staff inductions and orientations.
• Verify staff registration with the government pension scheme and possession of ID cards.
• Follow up on HR-related correspondence with the Country Office HR team.
• Oversee office utilities, manage lease agreements, and maintain a clean work environment.
• Organize meetings, workshops, and travel arrangements.
• Supervise compound management and ensure sufficient supplies.
• Assist with stock receipt, recordkeeping, and proper storage.
• Assist in performing regular inspections of premises and supplies.
• Ensure inventory forms and casual contracts are appropriately documented and stored.
• Manage all procurement activities at the Field office.
• Lead the development of the procurement plan and implementation process.
• Ensure a tracker is maintained for all procurement requests and shared weekly.
• Participate in Project Management and Budget Follow-Up meetings and provide updates.
• Ensure accurate filing systems for supply chain activities.
• Timely process payments for completed goods, services, or work.
• Ensure the logistics system is robust and flexible.
• Conduct market surveys regularly.

Experience Requirements

• At least 3 years of relevant experience in finance, administration, and HR roles, preferably within an NGO or similar environment.
• Strong understanding of accounting principles and financial regulations.
• Familiarity with ERP systems (e.g., DYN) and advanced skills in Microsoft Office, especially Excel.
• In-depth knowledge of Ethiopian labor laws and administrative procedures.
• Experience in HR practices, staff coordination, and logistics is preferred.

Qualification Requirements

• University degree in Accounting, Business Administration, Human Resources, or other related fields.
• Bachelor’s degree in Accountancy or other relevant qualification

Other Details

Languages Required: • Fluent spoken and written English

Languages Preferred: • Proficiency in (Somali, Affan Oromo)

Contract Duration: 12 Months (One Year)

Remuneration: Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for National employees