Overview

The Protection Officer Case Management is responsible for conducting interviews, assisting individuals with referrals, and reporting on protection concerns. The role involves managing day-to-day caseworker activities and handling complex cases.

Tasks Summary

• Providing direct client services within the case management program.
• Directly managing assigned number of routines and some complex cases.
• Accurately entering data of directly managed cases in Activity Info in a timely manner.
• Handling/managing cases as per DRC standards and SOPs.
• Conducting interviews with individuals and opening cases if vulnerability criteria are met.
• Carrying out comprehensive protection risk assessments for each client.
• Developing a tailored case plan with the client.
• Closing cases when objectives are met.
• Managing cases in an acceptable timeframe according to DRC case Management SOPs.
• Supporting the preparation of procurement and administrative documents.
• Liaising with the protection coordinator/specialist for technical support.
• Coordinating with supervisor on urgent protection or medical cases.
• Assisting in onboarding and delivering inductions/trainings on the case management program.
• Performing regular quality checks on case files.
• Ensuring data entered in Activity Info is error-free and in accordance with SOP guidance.
• Ensuring data protection and confidentiality of information.
• Briefing the protection manager/TL on casework progress and providing reporting figures.
• Respecting confidentiality at all stages of case management.
• Participating in weekly protection team meetings.
• Coordinating at the district and community level with relevant stakeholders.
• Preparing distribution points and further procurement processes.
• Supporting referral focal points and protection teams to ensure updated service mapping.
• Any other tasks.

Experience Requirements

• 2-3 years of experience in protection case management with INGOs/NGOs or the UN.
• Ability to handle multiple tasks, proven self-initiative and problem-solving abilities.
• Solid organizational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines and work well under pressure in a fast-paced team environment.
• Problem-solver who takes initiative to provide solutions.
• High level of professionalism, integrity, and ability to maintain confidentiality.
• Demonstrated experience in conducting qualitative interviews is a strong advantage.
• Meet deadlines and work well under pressure in a fast-paced team environment.
• Experience in managing/ handling data with familiarity with KOBO and other online data collection tools.
• Ability to work independently, make rapid assessments and sound judgements.
• Willing to stay in field locations and travel in all DRC coverage areas.

Qualification Requirements

• Degree from well recognize university, in law, political sciences, research methods, , social work, psychology, and/or other relevant disciplines.