Overview
The Senior Accounting Assistant will be responsible for processing vendor and staff payments, responding to client needs, and contributing to business process re-engineering within the Global Payments team.
Tasks Summary
- Respond to and anticipate client needs including transactions, queries, and advisory support.
- Strive to consistently meet and improve service standards.
- Follow internal escalation matrix when required.
- Use client feedback and stakeholder engagements to identify areas of improvement.
- Suggest possible solutions for issues faced.
- Carry out periodic quality assurance audits.
- Interact with clients in both verbal and written form.
- Analyze problems raised by global clients and provide solutions.
- Maintain continuous, open, and consistent communication with clients and stakeholders.
- Convey matters of policies/staff rules and procedures to non-technical clients.
- Evaluate basic assumptions and determine pros and cons of solutions.
- Present ideas clearly and concisely, supported by data.
- Perform first-level root cause analysis on reported issues.
- Consult with immediate supervisor when exceptional treatment is needed.
- Ensure risks are identified and mitigating controls are in place for new system changes.
- Collaborate with Accounting & Reporting and Data Science & Analytics streams.
- Adapt to existing and emerging technologies.
- Monitor system-related updates/issues and work with relevant teams on resolution.
- Participate in User Acceptance Testing (UAT) for assigned projects.
- Identify process improvements in own area of work.
- Support implementation of system enhancements and automation initiatives.
- Ensure process documentation is properly maintained.
- Create training material/Standard Operation Procedures (SOPs)/desk procedures.
- Serve as an effective and seamless back-up for assigned tasks.
- Attain learning goals through customized learning plan.
- Participate in user testing (UAT) and implementation of new systems, applications, tools, and reports.
- Process payments to staff and vendors within service standards and contractual terms.
- Apply provisions of US GAAP for accrual accounting.
- Respond to queries from vendors and units relating to payments.
Experience Requirements
- A minimum of 2 years of relevant experience.
- Hands-on work experience with transaction processing using integrated, automated accounting systems with a comparable level of complexity to the SAP system.
- Experience with SAP is required.
- Experience in SAP FI system, Power BI, Tableau tools is desirable.
- Exposure to other systems like PeopleSoft would be an added advantage.
Qualification Requirements
- Bachelor’s or master’s degree in a relevant discipline (Ex. Finance, Accounting, Taxation).
- Professional accounting qualification (Ex. CA, CPA, ACCA) may be preferred.
