Overview
Manages the operational, business, and administrative activities of the NATO Headquarters Printing and Graphic Design Service, driving its transformation into a modern operation delivering cutting-edge graphics design and state-of-the-art printing solutions.
Tasks Summary
- Manages the operational, business, and administrative activities of the Printing and Graphic Design Service.
- Drives the transformation of the service into a modern, forward-looking operation.
- Ensures customer requests are processed in a timely and cost-effective manner.
- Manages change to embrace new technologies and workflows.
- Implements innovative solutions to meet evolving demands.
- Ensures the service is equipped with advanced technology and staff receive training.
- Seeks and oversees suitable outsourcing solutions.
- Delivers excellent customer support by informing customers about latest technologies and providing solutions.
- Participates in the development of new standards and business processes.
- Recommends innovative forms of service and new ways services can be provided.
- Promotes printing and graphics best practices and new ways of working.
- Develops key operational and customer service performance metrics.
- Introduces service level agreements.
- Ensures benefits of outsourcing are fully exploited.
- Maintains professional standards through assessment and introduction of modern technologies.
- Manages staff, including work allocation, training needs, and staff issues.
- Evaluates staff performance.
- Provides printing and graphic design expertise to support high-level diplomatic events and campaigns.
- Drives and oversees projects to enhance efficiency, innovation, and service delivery.
- Collaborates on cross-functional projects within ICTM.
- Prepares annual budget proposals and tracks expenditures.
- Liaises with stakeholders to understand and meet organizational printing and graphics design requirements.
- Participates in DIMS management meetings.
- Occasionally replaces the Head DIMS during absence.
Experience Requirements
- At least five years’ experience in managing and supervising printing and graphics design staff.
- Proven management skills.
- Thorough knowledge of modern techniques and working practices used in graphics design and digital printing.
- Familiarity with production equipment and graphic design software such as Adobe CC (InDesign, Illustrator and Photoshop).
- Professional competence and mastery of printing and graphics design processes.
- Ability to provide excellent customer support, including dedicated assistance to high-level clients.
- Experience in coordinating and managing complex projects, in a multicultural environment.
- Experience in implementing a change agenda, with involvement in change management processes.
- Experience in strategic planning and implementation.
Qualification Requirements
• A university degree or equivalent level diploma from an establishment of recognised standing in one of the disciplines related to the job.
