Overview

The Caseworker provides trauma-informed, client-centered services to recently arrived refugees and other qualified immigrants to meet immediate needs and support progress toward self-sufficiency. The role works closely with clients, internal teams, and external partners to develop and implement individualized service and self-sufficiency plans.

Tasks Summary

• Coordinate timely pre- and post-arrival services to ensure clients have access to housing, food, medical care, transportation, and community orientation.
• Conduct housing set-ups, airport pick-ups, home visits, grocery and public transportation orientation, and other field-based services to address immediate client needs.
• Purchase and transport program-related items; lift, move, and deliver materials necessary for service delivery.
• Conduct client intake assessments and develop individualized self-sufficiency plans and timelines in partnership with clients.
• Provide ongoing case management through direct services, referrals, advocacy, and coordination with internal and external service providers.
• Monitor client progress toward established goals, identify barriers, and adjust service plans as needed.
• Document all client interactions accurately and in compliance with program requirements; enter and maintain client data in required databases and tracking tools.
• Support Preferred Communities programming and intensive case management services, as assigned.
• Collaborate with colleagues across programs and grants to ensure clients access all eligible services.
• Build and maintain effective working relationships with community partners and service providers.
• Participate in program quality assurance activities to ensure appropriate use of funds and compliance with grant requirements.
• Use a personal, insured vehicle and/or public transportation to travel within the service delivery area as needed.
• Perform other duties as assigned.

Experience Requirements

Prior experience working with refugee and/or immigrant populations required. Experience providing casework, pre-arrival, or intensive case management services preferred. Demonstrated experience navigating program eligibility requirements and ensuring accurate service documentation.

Qualification Requirements

Bachelor’s degree in social work or a related field preferred.

Other Details

Languages Required: Proficiency in English required

Languages Preferred: bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or other refugee/immigrant language preferred

Contract Duration:

Work Modality: hybrid environment that includes office-based work, remote work, and fieldwork within the service delivery area. Typically, the role is based in the office four days per week and remotely one day per week, with field responsibilities possible on all workdays.

Remuneration: Pay Range: $22.23 - $22.59