Walk-In Services Intern Spring 2026

Overview

Refugee walk-in services interns will assist IRC’s walk-in team with daily activities that help to welcome and contribute to the self-sufficiency of refugees, asylees and other humanitarian immigrants in the Baltimore metropolitan area.

Tasks Summary

Assist clients remotely or in-person with key services such as activating EBT cards for food stamps, applying for Social Security cards, or obtaining Maryland ID cards.
Assist clients to coordinate transportation to medical and other required appointments.
Conduct remote, office, home or community-based orientation sessions on topics such as opening bank accounts, using EBT cards at grocery stores, or using public transportation throughout Baltimore.
Assist with service documentation through case-notes and case file maintenance.

Experience Requirements

Prior experience and interest working with refugees and immigrants preferred.
Prior experience and interest in case management or social work preferred.
Ability to work independently and as a team member in a fast-paced and global environment.
Flexible and reliable, with outstanding attention to detail.
Strong problem-solving skills.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office applications (Word, Excel, Outlook) and web-based applications (databases, Box).
Valid driver’s license, reliable access to a vehicle with current insurance and the ability to travel regularly throughout Baltimore preferred.

Qualification Requirements

Other Details

Languages Required: • Fluency in English required.

Languages Preferred: • Bilingual ability in one of the predominant languages of the local client base is desired.

Contract Duration: 14 total weeks

Work Modality: hybrid

Remuneration: • Internships with the IRC in Baltimore are unpaid. University credit may be arranged. • Spring 2026 interns are eligible for per diem reimbursement at the rate of $15 per day (defined as 7.5 hours) to offset the costs of food and travel of the internship. • Interns may also be reimbursed for mileage driven for any approved activities (based on round-trip mileage from the IRC office).