Overview

The Caseworker will work to remove barriers to safety and wellness for particularly vulnerable refugees, asylees, and other individuals eligible for support. The role involves providing strengths-based, client-centered case management to newly arrived and/or vulnerable refugee individuals and families.

Tasks Summary

• Determine client eligibility for case management programming and conduct intake assessments.
• Develop individualized plans for each client.
• Support newly arrived refugee families in case management services.
• Assist clients in healthcare navigation and case management services.
• Record services and evaluate client progress.
• Conduct community outreach and maintain a strong network of service providers.
• Provide clients with extended orientation on various topics.
• Respond to client crises.
• Assist clients with requesting financial assistance and track received assistance.
• Maintain up-to-date documentation in client’s case file.
• Attend relevant trainings and meetings.
• May train and lead the activities of volunteers and interns.
• Promote and actively participate in initiatives to build team engagement, inclusion, and cohesion.

Experience Requirements

• Minimum of 1-2 years in case management, customer service, or people engagement role required.
• Working in previous roles with youth, preferred.

Qualification Requirements

• Bachelor’s degree in social work, public health, or related field of study preferred.

Other Details

Languages Required: Fluent in English required, both spoken and written

Languages Preferred: proficiency in Pashto, Dari, Arabic, Swahili, Spanish is preferred

Contract Duration:

Work Modality: A combination of standard office environment, remote work, and ‘field’ time within the service delivery area.

Remuneration: Pay Range: $22 - $24