Overview

The Walk-In Services Intern will be the first point of contact for new clients, assessing their eligibility for internal programming and external benefits, and assisting with applications and follow-up.

Tasks Summary

• Conduct in-person screenings to assess clients for eligibility for internal IRC programming and external public benefits.
• Complete program enrollment forms with clients and ensure required documentation is scanned and electronically on file.
• Assist clients with applying for eligible public benefits.
• Conduct follow-up calls with potential clients inquiring about IRC services.
• Assist with scheduling contract interpreters for appointments.
• Track service provision through electronic data entry and organize client documentation.

Experience Requirements

Qualification Requirements

• Current undergraduate, graduate student or less than 12 months out of school.
• Proficient digital literacy skills (e.g., MS Excel, Outlook, and Word) and the ability to learn new software and tasks.
• Organized and attentive to detail.
• Ability to work independently and multi-task.
• Strong verbal and written communication skills.
• Interest in working with humanitarian immigrants.
• Knowledge of or interest in learning about public benefits and other community resources.

Other Details

Languages Required:

Languages Preferred: • Fluency in French, Spanish, Amharic or other languages spoken by the client base is a plus.

Contract Duration: three-month commitment

Work Modality: Ability to come in-person to Silver Spring office is required.

Remuneration: Internships with the IRC in Silver Spring are unpaid. Spring 2026 interns may be eligible for per diem reimbursement at the rate of $15/day to offset the costs of food and travel.