Overview

The Front Desk Volunteer will provide coverage for the reception desk, greet and direct client walk-ins, and schedule client appointments with appropriate staff. He/she will answer the IRC in New York’s main telephone line, direct incoming calls as appropriate and assess documentation of clients to determine program eligibility.

Tasks Summary

• Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff
• Assess documentation of visitors to determine eligibility of services
• Schedule appointments for all programs depending on eligibility of client
• Answer and direct incoming phone calls
• Assist staff with clerical and administrative duties
• Display sensitivity to cultural and personality differences of refugee clients. Respect their beliefs and values.
• Adhere to IRC policies, particularly those related to confidentiality and client privacy.
• Communicate effectively in person and by telephone.
• Other related duties as assigned.

Experience Requirements

Previous administrative experience preferred

Qualification Requirements

Other Details

Languages Required: Ability to communicate clearly and effectively in English

Languages Preferred: additional fluency in Arabic, Dari, Pashto, French, Spanish or Kiswahili preferred

Contract Duration:

Work Modality:

Remuneration: