Overview
Provides reliable and timely IT services on the application and infrastructure of UNHCR standard IT services in the Area of Responsibility.
Tasks Summary
- - Assist in on-site needs assessment and installation and maintenance of UNHCR Telecommunications and IT equipment.
- - Establish the IT requirements in field operations.
- - Install and configure UNHCR IT and Telecommunications systems.
- - Ensure equipment is in good working condition and arrange repairs or replacement.
- - Maintain records of installations and repairs.
- - Provide information for asset management records.
- - Keep an inventory of site spares.
- - Monitor and maintain the LAN, Network Servers, Printers, LAN points, Hubs, Patch pane.
- - Add or remove users from the Network.
- - Assist in maintaining records of users and usage of the Network.
- - Carry out minor hardware maintenance.
- - Provide Technical Briefing/Training on equipment to local IT resources and users.
- - Assist in the development and configuration of IT and Telecom Equipment/Kits.
- - Decide on appropriate resolution to incidents / problems.
- - Escalate issues to supervisor if not resolvable within scope of responsibility.
- - Support risk management and opportunity identification.
- - Perform other related duties as required.
Experience Requirements
3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher. Experience relevant to the function or particularly on HF/VHF radio or IT systems, PAMA satellite systems, PABX, Cisco routers and satellite modems.
Qualification Requirements
High School Diploma or Bachelor or equivalent or higher. Certificates and/or Licenses: Information Technology.
