Overview
Oversees specialized functional support teams for Accounts payable, travel and expenses, and treasury, Insurance and International Retirement Saving plan (IRSP). The role involves managing service delivery, promoting customer satisfaction, implementing process improvements, and ensuring adherence to service level agreements (SLAs).
Tasks Summary
- Has full responsibility for service delivery and business continuity for the Accounts payable, the travel and expenses, and treasury, Insurance, and International Retirement Saving Plan (IRSP).
- Identifies and prioritizes service improvements and propose changes.
- Leads the transition of new services to the finance shared services in collaboration with the relevant functions and specialists.
- Manages the expense and budget of the services and escalate timely to her/his supervisor when there is over or under implementation.
- Ensures that the provisions in the SLA and SOW are fully implemented and maintains an updated catalogue of services.
- Establishes the appropriate governance for managing and monitoring SOWs and Key performance Indicators (KPIs) with the relevant stakeholders.
- Manages the capacity required to deliver the services within the service catalogue and ensures customer satisfaction.
- Overall accountable for the quality and accuracy of the accounting data entry and reporting for the services under her/his area of responsibility.
- Supervises the team leaders who oversee the Accounts payable, the travel and expenses, and treasury, Insurance, and International Retirement Saving Plan (IRSP) services.
- Ensures seamless and accurate communication flow among the team leaders, other teams with in FSS and the clients.
- Designs, writes, and implement an internal control system that guarantees reliable accounting data and their compliance with legal and international financial reporting standards (IFRS).
- Maintains and communicates related documents.
- Oversees the accurate bookkeeping and archiving with appropriate supporting documents for all services.
- Performs high level integrity checks of accounting entries and account balances for the services under her/his responsibly.
- Oversees the maintenance of sound accounting documentation to meet external and internal audit requirements for all services under her/his responsibility.
- Offers solution to any reported anomalies or other issues on timely basis and escalate it to his/her supervisor if the case is complex.
- Oversees the annual and monthly closing activities both in terms of meeting deadlines and ensuring quality of accounting data for the services under her/his responsibility.
- Accountable for the support and training of his/her teams, the finance and non- finance teams about the services under his/her area of responsibility.
- Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision.
- Makes sure that deadlines for the PMD cycle are met.
- Engages in ongoing and continuous feedback and support, particularly for employees under their supervision, but also other staff members.
- Organizes regular meetings within their team to ensure optimal coordination of the work and proper flow of information.
- Ensures that job descriptions for employees under their supervision are up to date; seeks feedback and support from the HR Department if needed.
- Plans and coordinates the annual leave of the employees under their supervision ensuring continuity of the operations throughout the year and making sure that there are no outstanding holiday balances at the end of the year.
- Coordinates and supports the employees under their supervision in their personal development by coaching and advising them on internal and external training and development possibilities.
Experience Requirements
- Minimum 8-10 years’ experience in Accounting/Finance position.
- Minimum 3-4 years’ leading/managing a team in a shared service centre.
- Experience in the management of Accounts Payable, Travel and Expense, Treasury, Insurance, and International Retirement Saving Plan (IRSP).
- Experience in process mapping, analysis, and quality reviews.
- Experience in an international organization or non-governmental organizations.
- Experience in change management, managing critical clients and good negotiation skills.
- Experience in managing regional accounting is a strong asset.
- Experience in establishing goals, Key performance indicators (KPIs) and Service Level agreements (SLAs).
- Knowledge of internal control systems and best practices in financial accounting.
Qualification Requirements
• CPA (Certified Public Accountant) in good standing.
