IT Change Coordinator Internship

Overview

Internship supporting the day-to-day coordination of the IT Change Management process, including tracking, facilitating, and documenting change-related activities.

Tasks Summary

• Support the day-to-day coordination of the IT Change Management process.
• Help track, facilitate, and document change-related activities across ETT.
• Ensure alignment with established procedures and support smooth execution of change workflows.
• Apply tools, techniques and processes to administer, track, log, report on change requests.
• Apply change control procedures for standard, low-risk changes.
• Apply tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes.
• Assist with audits to check the accuracy of the information and undertake any necessary corrective action under direction.
• Receive and handle requests for service, following agreed procedures.
• Promptly allocate calls as appropriate.
• Log incidents and service requests and maintain relevant records.

Experience Requirements

• Change control: Applies tools, techniques and processes to administer, track, log, report on change requests.
• Configuration management: Applies tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes.
• Customer service support: Receives and handles requests for service, following agreed procedures.

Qualification Requirements

• Currently studying towards a university-level degree or have recently graduated in the past 12 months.

Other Details

Languages Required: • A thorough knowledge of one of the two NATO languages, both written and spoken, is essential.

Languages Preferred: • Some knowledge of the other NATO language is desirable.

Contract Duration: 6 months

Work Modality:

Remuneration: • 1,334.96 Euro (EUR) Monthly • Reasonable travel expenses to start on day 1 and to return to your home location once the internship is complete.