Principal Technician (Technical Coordination)

Overview

Provides detailed advice on specialism application to planning and operations, manages coordination meetings, and maintains knowledge management systems.

Tasks Summary

• Provides detailed and specific advice regarding the application of their specialism to the organisation's planning and operations.
• Manages the scheduling and organization of regular coordination meetings with internal and external stakeholders to align Functional group Guidance and Service Area status.
• Maintains knowledge management systems and content to meet business needs.
• Supports others to enable them to complete knowledge management activities and form knowledge management habits.
• Ensures that incidents are handled according to agreed procedures.
• Prioritises and diagnoses incidents.
• Investigates problems in systems, processes and services.
• Acts as the routine contact point, receiving and handling requests for support.
• Supports Service Operations Branch Head in managing SOB resources and activities to ensure the effective and efficient development and execution of service agreements for local budget, acquisition activities and asset management.

Experience Requirements

• 3 years post-related experience with higher vocational training in a relevant discipline. Or 5 years post-related experience with a secondary educational qualification.
• ITIL-based incident and problem management.
• Proficient in troubleshooting complex system, network, or application issues, conducting root cause analysis, and implementing long-term solutions.

Qualification Requirements

Other Details

Languages Required: • Fluency in English, both written and spoken.

Languages Preferred:

Contract Duration: 5 year contract

Work Modality:

Remuneration: • 4,770.40 Pound Sterling (GBP) Monthly