Overview
This internship offers valuable experience in a global IT support environment, providing exposure to a wide range of technologies and user support scenarios. It's an opportunity to develop IT skills, customer service abilities, and contribute to the smooth operation of a large international organization.
Tasks Summary
- Provide first line technical support by telephone, email, and in person.
- Log support calls and customer follow-up as appropriate.
- Support users in the use of equipment and standard IT applications.
- Support maintenance of inventory of IT hardware and software in HQ.
- Support effective functioning (installation, operation and maintenance) of all UNOPS hardware equipment, approved software and application of updates and patches.
- Perform desk IT setups for internal office moves and for new staff.
- Address and improve common areas of concern.
- Facilitate selection/deployment of software to projects.
- Provide admin support to IT Associates and ICT Senior Officer.
- Collect feedback, ideas, and internal knowledge about processes and best practices.
- Participate and support training sessions for operations/projects staff in IT services.
- Guarantee that all information is accessible at all times and supported in accordance with agreed procedures.
- Perform periodic recovery exercises to ensure process reliability and data integrity.
- Ensure confidentiality, integrity and availability of UNOPS IT systems and UNOPS information assets.
- Ensure correct technical documentation, including inventories and processes, are continuously updated and available.
- Collaborate in the correct implementation and subsequent evaluation of IT projects promoted from HQ.
- Provide basic support/advice/research, including implementation activities in various IT initiatives/projects.
- Provide courses and documentation that ensure the empowerment of users to use IT tools.
Experience Requirements
While no prior work experience is required, some experience in customer service, IT problem solving, project management, administration or related fields would be an asset.
Qualification Requirements
Minimum First level university degree (Bachelor’s or equivalent), or be enrolled in a postgraduate program or have graduated from such studies within three (3) years prior to the start date of the intern assignment. Area of study should preferably relate to computer sciences, communications, or customer service.
