Overview
The Senior IT Assistant will assist the office in implementing set standards for applications and monitoring/maintaining ICT equipment to prevent faults. The role involves ensuring quick ICT problem recovery, training staff on IT systems, and maintaining ICT equipment inventory.
Tasks Summary
- Assist the office in implementing set standards for applications.
- Monitor and maintain the LAN, Network Servers, Routers, Printers, LAN Points, Switches, Patch panels, Access points, HF and VHF bases, HF and VHF relay stations, Satellite Modem.
- Carry out missions for new installations and routine maintenance tours of ICT equipment.
- Ensure that ICT problem recovery is done as quickly as possible and make regular system back-ups.
- Assist with the installation of the software packages, basic repair/maintenance of computer hardware, HF and VHF equipment.
- Train UNHCR staff on email system, utilization of VHF handhelds, telephone system.
- Add and remove users from the Networks.
- Maintain the inventory of ICT equipment and keep track of movements of ICT equipment.
- Draft mails and memoranda on ICT matters.
- Assist in the drafting of technical documentation on radio equipment operating procedures.
- Certify invoices and delivery notes and pass for payment.
- Evaluate needs for upgrading and eventually replacing ICT equipment in the field.
- Select the most efficient and economic means for the transmission of messages.
- Carry out administrative duties, within the area of competence as assigned.
- To decide on appropriate resolution to incidents.
- Escalating incidents where they cannot be resolved at the office level.
- Support the identification and management of risks and seek to seize opportunities impacting objectives.
- Perform other related duties as required.
Experience Requirements
- Candidate must have experience in the UNHCR systems, such as, ERP assets management, Telephone billing software, Logitech & Cisco Video Conference, and Cisco Unified Call Manager setup.
- Relevant experience in the ICT field.
- Hands-on experience with wireless and VoIP systems, electricity, generators, lightning protection an asset.
Qualification Requirements
- Telecommunication Information Technology.
- IT-Computer Literacy
