Overview
Provide advanced technical support for the operation, maintenance, and security of enterprise Windows-based server and client environments. Implement configurations, perform monitoring and troubleshooting, and support incident resolution activities.
Tasks Summary
- Provide advanced technical support for the operation, maintenance and security of enterprise Windows-based server and client environments
- Implement approved configurations and security hardening measures
- Perform system monitoring and troubleshooting
- Support service continuity and incident resolution activities
- Perform operating system vulnerability scans in accordance with NCSC policies and procedures
- Support preparation, testing and maintenance of service recovery and continuity plans
- Support the NCSC Service Desk by providing specialist technical input for service requests, incidents and problems
- Participate in 24x7 on-call engineer (OCE) duties when required
Experience Requirements
- Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience
- At least 3 years practical experience operating and maintaining Windows-based infrastructure in secure environments
- Practical experience identifying and remediating vulnerabilities on Windows operating systems
- Strong practical experience administering Windows Server 2022, 2019, 2016 and Windows 11 enterprise environments
- Strong experience managing software, OS updates and applications using MECM/WSUS in both connected and disconnected environments
- Experience administering Microsoft Active Directory, including account lifecycle management, GPOs and organisational units
- Experience administering DNS and DHCP services
- Experience administering Microsoft Exchange and Skype for Business environments
- Practical scripting experience using Microsoft PowerShell
- Experience administering file and print services, including access control and security settings
- Experience administering Microsoft SQL Server environments
- Experience using operating system deployment tools (e.g. MECM OSD)
- Good knowledge of Windows operating system security principles
- Basic understanding of internet and network protocols (HTTP, SSL/TLS, TCP/IP)
- Familiarity with IT service management processes, including incident, problem, change and request fulfilment
Qualification Requirements
• Microsoft MCSA/MCSE or equivalent fundamental certification
