Services for Older Refugees Intern (Unpaid)

Overview

Provide trauma-informed case management to elder refugees, asylees and other humanitarian entrants to support their integration, independence and well-being. The internship includes opportunities for direct engagement with clients to connect them to services.

Tasks Summary

• Assist the SOR Caseworker to conduct new client intakes to assess needs and develop and implement self-sufficiency action plans.
• Assist the SOR Caseworker to provide individualized case management support through direct services, referrals, and advocacy.
• Conduct outreach to clients to monitor progress, understand challenges and ensure available resources are utilized.
• Assist with scheduling client intakes and appointments.
• Assist in documenting all client interactions in internal database and tracking tools.
• Assist with interpretation for the SOR Caseworker, as needed.
• Other related duties as assigned.

Experience Requirements

• Prior experience or demonstrated interest working with refugee or immigrant populations.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Ability to take initiative and work independently on assigned tasks.
• High-degree of comfort working in an external-facing, client support role.
• Strong problem-solving skills and client service orientation.
• Good time management and organizational skills.
• Strong attention to detail.
• A positive attitude and ability to adapt to a dynamic work environment.
• Commitment to maintain client confidentiality.

Qualification Requirements

Interns must be enrolled in a post-secondary institution or have graduated from a post-secondary institution within the last 2 years.

Other Details

Languages Required:

Languages Preferred: • Fluency in Haitian Creole, Arabic, Ukrainian, Dari or Pashto highly desired.

Contract Duration:

Work Modality: The hours may be completed either virtually or through a combination of in person and virtual time. Ability to work a hybrid schedule including scheduled in-person workdays.

Remuneration: This internship is unpaid and requires a minimum commitment of 15 hours per week.