Overview
The Registration Associate supports registration activities, ensuring effective identification of protection needs, operational management, and achievement of durable solutions. The role involves conducting interviews, providing counselling, maintaining records, and collaborating with various teams.
Key Responsibilities
- - Conduct registration interviews.
- - Provide counselling and respond to queries from asylum seekers and refugees.
- - Maintain accurate and up-to-date registration records and data.
- - Identify persons with specific needs and ensure timely referral.
- - Collaborate with protection staff and/or partners.
- - Draft correspondence and reports relating to registration activities.
- - Provide statistics and draft reports related to registration data.
- - Assist in the implementation of registration strategies and methodologies.
- - Assist in coordinating and supporting the daily activities of the registration team.
- - Contribute to decisions related to the daily operations of the registration unit.
- - Ensure protection-sensitive triage during registration.
- - Coordinate closely with the Call Centre, RSD and Protection teams.
- - Ensure strict identity-integrity controls during registration.
- - Guarantee high-quality data entry in ProGres/KOBO.
- - Flag systemic issues related to registration flows, documentation, or integrity risks.
- - Provide accurate information to asylum seekers and refugees.
- - Act as interpreter and translator when needed.
- - Perform other related duties as required.
Required Experience
- Minimum 3 years of relevant professional experience, preferably in registration, identity management, client-facing protection functions, case management, or other frontline protection/support roles.
- Demonstrated ability to work with people from diverse cultural backgrounds and to apply protection-sensitive triage and referral pathways.
- Experience in accurate data entry, identity-integrity checks, and working with case management systems.
- Prior UNHCR or UN experience is an advantage.
- Completion of UNHCR Registration, Identity Management, or Protection learning programmes.
- Familiarity with ProGres v4, registration workflows, data quality and integrity safeguards, and experience with data reporting tools (Excel, KOBO, SharePoint, Power BI).
- Experience collaborating with Protection, RSD, Call Centre/AAP/CwC teams or partners.
Qualifications
High School Diploma with 3 years of relevant experience; or Bachelor’s degree with 1 year of relevant experience.
