Overview
This role involves owning the Slack platform and its integrations with other Forum systems, aiming to improve staff collaboration and productivity through modern digital tools and responsible AI adoption.
Key Responsibilities
- Own the Slack platform end-to-end, including configuration, integrations, features, and connections to Salesforce, Workday, and other systems.
- Own end-to-end product management of staff workflows, including case management and internal collaboration, driving continuous improvement in Salesforce and building Slack as the primary engagement layer.
- Orchestrate across product teams to bring Salesforce workflows into Slack, ensuring momentum and a coherent experience.
- Define and manage the product roadmap, balancing near-term delivery with long-term platform sustainability.
- Maintain a clear view of AI and productivity capabilities across enterprise tools.
- Evaluate how to bring the experience of other tools into Slack.
- Ensure features are activated, intentionally positioned, and clearly communicated.
- Drive sustained behavior change across the organization, embedding Slack as the default place for collaboration.
- Partner with digital enablement teams to ensure product rollouts are supported by clear change management and adoption.
- Define and track adoption and usage metrics using data, experimentation, and user feedback.
Required Experience
- 6+ years in product management for enterprise collaboration platforms.
- Hands-on experience in Slack and Salesforce in complex organizational environments.
- Experience orchestrating across multiple product teams or workstreams.
- Comfort navigating ambiguity and multi-stakeholder environments where priorities compete.
- Experience with workflow automation, AI-enabled capabilities, or embedded agents.
- Background in change management or large-scale platform rollouts.
- Experience working with Agile delivery teams and tools like Jira.
