Overview
Manage IT resources across a group of field offices to ensure high-quality IT services for ADB personnel, including local end-users, mission travelers, and personnel working outside of duty stations.
Key Responsibilities
- Provide guidance on work plan implementation.
- Set clear directions and provide performance feedback.
- Support IT functions such as budgeting, sourcing, contract, vendor, and resource management.
- Enable teams to deliver IT upgrades and systems across field offices.
- Coordinate with HQ and other ITD teams.
- Ensure team motivation and foster a collaborative environment.
- Foster team member well-being.
- May be assigned other matters in support of operations.
- Provide regular progress reports on directions and work plans.
- Monitor and report on results, impact, and value.
- Report on individual and team performance.
- Assist with sourcing IT services and equipment.
- Explore potential regional IT providers.
- Collaborate with other ITD teams and departments.
- Understand users in assigned FOs and ADB's work in DMCs.
- Stay informed about IT developments.
Required Experience
- At least 10 years' experience working in an IT service delivery/operations environment.
- At least 6 years of supervisory experience.
- Leading a multicultural team is preferred.
- Understanding and experience of IT service management and service desk operations are required.
- Experience leading multicultural and multinational teams of internal employees and third-party service providers.
- Experience managing teams across different locations and time zones.
- Experience managing the delivery of contracted, outsourced IT services.
- Experience supporting internal customers.
- Process development and management skills.
- Knowledge of change management best practices.
Qualifications
• Master's degree or equivalent in IT, engineering, or computer science; or Bachelor's Degree and at least 5 years specialized experience relevant to the position.
