Overview
The Infrastructure Engineering Analyst is a core contributor to the engineering, maintenance, and optimization of virtual infrastructure platforms across hybrid cloud and on-premises environments. The role ensures the secure, stable, and scalable delivery of virtual desktop and application services, compute, storage, and cloud-integrated workloads.
Key Responsibilities
- Engineer, optimize, and support Citrix Virtual Apps and Desktops environments.
- Build, maintain, and version golden images.
- Engineer, maintain, and upgrade Citrix Delivery Controllers, Provisioning Servers (PVS), Cloud Connectors, StoreFront, Director, License Servers, and Workspace app integrations.
- Engineer and administer cloud-based virtual desktop solutions, including Windows 365 Cloud PCs and Azure Virtual Desktop (AVD).
- Manage configuration, lifecycle, policy enforcement, and performance monitoring of Windows 365 cloud devices and AVD workloads.
- Integrate Citrix DaaS with Azure cloud environments.
- Contribute to engineering initiatives for Azure cloud adoption.
- Serve as Tier 2/3 engineering escalation for Citrix, Windows, Azure, and cloud-hosted virtual desktop issues.
- Maintain end-to-end vulnerability management for Citrix infrastructure, Azure workloads, and Windows 365 devices.
- Implement security hardening, patching, firmware updates, and continuous compliance monitoring.
- Participate in and support Incident, Problem, and Change Management activities.
- Contribute to annual disaster recovery planning, tests, and runbook updates.
- Contribute to compliance of engineering and operational activities with WBG standards, policies, and governance requirements.
- Apply Agile and SAFe principles to support effective service delivery outcomes.
- Engage with cross-functional teams across ITS.
- Participate in Engineering Challenge Review forums.
- Provide technical guidance and KT sessions to support ITS teams.
Required Experience
2 years of experience or equivalent combination of education and experience (for example in IT field: Bachelor’s Degree with min 1 year of related work experience).
Qualifications
Bachelor’s or Master’s degree
