Overview
The Product Analyst will support the Productivity, Collaboration, Security, and Governance team by driving adoption, engagement, and value realization for personal and group productivity tools across the enterprise. The role aims to ensure the global workforce can effectively use Microsoft 365 collaboration capabilities and adjacent tools.
Key Responsibilities
- Lead adoption programs to increase awareness, usage, satisfaction, and value realization for Microsoft 365 and supported tools.
- Design and execute outreach campaigns (targeted communications, roadshows, office hours, community events, executive briefings) to expand adoption across business units.
- Build and sustain champion networks (power users, community leaders) to amplify enablement and peer-to-peer support.
- Develop role-based learning paths (executive, manager, analyst, assistant) tied to productivity scenarios and measurable outcomes.
- Plan and deliver “train-the-trainer” sessions for internal trainers, champions, and support teams on topics like Copilot prompting, Teams collaboration patterns, SharePoint governance, and more.
- Create and maintain adoption assets (quick-start guides, job aids, playbooks, FAQs, demos, scripts, curated learning playlists).
- Coordinate internal communications across channels (Teams, SharePoint pages, email, Viva Engage posts) with consistent messaging and brand alignment.
- Establish and manage feedback channels (surveys, listening sessions, focus groups, champion feedback, analytics review) to capture pain points and opportunities.
- Translate feedback into actionable product insights: problem statements, user stories, acceptance criteria, and prioritized backlog candidates.
- Operate within SAFe ways of working by supporting Backlog refinement, PI Planning, Iteration Planning and reviews.
- Partner with security, compliance, architecture, and operations teams to ensure adoption plans align with governance and risk requirements.
- Build strong relationships with business stakeholders to understand workflows, productivity challenges, and success criteria.
Required Experience
- 2+ years in one or more of: product operations, digital adoption, customer success, product enablement, IT service enablement, or productivity/collaboration programs.
- Demonstrated experience delivering adoption/outreach initiatives at scale (enterprise environment preferred).
- Demonstrated ability to build and run train-the-trainer programs and role-based enablement.
- Strong stakeholder management and facilitation experience across technical and non-technical audiences.
- Experience working in Agile / SAFe delivery environments (PI planning support, backlog refinement, iteration planning/review involvement).
- Experience driving adoption of AI productivity tools (e.g., Copilot, Gemini, Grammarly) including user guidance, communication plans, and measurement.
- Strong customer focus and ability to manage client expectations.
Qualifications
• Bachelor’s or Master’s degree with 2 years of experience or equivalent combination of education and experience
