Overview
To lead Information Technology maintenance and support activities to enable the effective delivery of IT services.
Key Responsibilities
- Manage and coordinate a team of IT support staff including capacity building.
- Provide training and advice to clients and end users of IT services.
- Coordinate collation and analysis of complex data to identify and recommend solutions.
- Oversee the maintenance of systems and hardware.
- Develop and deploy documentation and equipment for WFP staff.
- Manage the implementation of new standard applications.
- Work with groups to understand needs and support development of integrated IT support services.
- Provide support to users, log and analyse all requests for support.
- Support the development and implementation of plans for IT service delivery and improvements.
- Follow emergency response processes and procedures as required.
Required Experience
- Has participated in development of IT governance processes.
- Has gained additional exposure building relationships with business counterparts on key IT initiatives.
- Has experience project managing small country level IT initiatives.
- Has coached, trained and mentored junior staff on building their technical capabilities.
Qualifications
- Completion of secondary school education.
- A post-secondary certificate in the related functional area.
