Overview
The Travel Specialist processes travel expense claims, verifies travel against entitlements, and identifies/claims refunds of travel costs. The role provides guidance on travel rules and procedures to staff.
Key Responsibilities
- Process travel expense claims, including verification of travel performed against entitlement and computation of costs within FAO liability;
- Identify/claim refunds of travel costs from carriers, travel agents or travellers and taking necessary follow-up action;
- Process lump sum payments and post-factum claims, verifying correctness with FAO travel agent in cases of complex fares;
- Assist in providing guidance and advice on travel rules and procedures to SSC/Divisions/Field Offices staff;
- Manage the Travel E-mail account concerning queries on travel-related payments/recoveries/entitlements from travellers/SSC/Human Resources Management Division/Field Offices;
- Verify correctness of records related to travellers in corporate systems to ensure proper accounting transactions relating to claimant staff members and consultants;
- Review the daily rejections list relating to travel payments, investigating and checking incorrect entries;
- Review and reconcile monthly recoveries report for submission to Accounts Receivable, taking corrective action where necessary and validating items for recovery.
- Assist Accounts Payable in clearing consultants' honoraria payments, providing details relating to TEC deductions and/or follow up actions with Divisions regarding outstanding TECs, performing any accounting adjustment;
- Address/initiate requests and tasks in Service Now customer portal;
- Supports corporate initiatives in accordance with the Corporate Environmental Responsibility Strategy to reduce emissions, increase efficiency and integrate sustainability;
- Perform other duties as required
Required Experience
At least 4 years of relevant experience in office/travel and/or accounting support work.
Qualifications
Secondary school education required; university degree from an institution recognized by the International Association of Universities (IAU)/UNESCO in Public Administration, Finance, Accounting, Hospitality, Logistics, Tourism, Economics, customer service or other related field is an asset.
