Overview
The Travel and Shipping Specialist will focus on Shipping Operations, liaising between relocating staff and service providers, and providing guidance on organizational rules related to shipment and insurance.
Key Responsibilities
- Liaise between relocating staff members and contracted service providers.
- Provide guidance and advice on Organizational rules, procedures, and entitlements related to shipment and insurance.
- Respond to queries regarding shipping and insurance matters.
- Review and process shipping invoices and insurance requests/claims.
- Maintain upkeep of shared files of the unit.
- Monitor international household goods and personal effects shipments.
- Address complaints and concerns from staff members.
- Support the monitoring and coordination of FAO’s household goods and personal effects international relocations contract.
- Monitor and assess recurring service issues and recommend process improvements.
- Stay informed of industry practices, international shipping regulations, and customs procedures.
- Perform other duties as required.
Required Experience
- At least 4 years of experience in freight forwarding, logistics, or international relocations, including direct experience with shipment planning, documentation, and customs procedures.
- Experience in monitoring and managing service providers under contractual agreements is an asset.
Qualifications
• Secondary school education required; university degree from an institution recognized by the International Association of Universities (IAU)/UNESCO in logistics, supply chain, business administration, or related field is an asset.
