Overview
The HR Officer (NOA) is part of the HR Unit at the Syria Country Office and plays a key role in operational HR service delivery. The incumbent is expected to manage day‑to‑day HR operations, advising staff and managers, and ensuring accurate and compliant administration of HR actions.
Key Responsibilities
- Manage the administration of contracts, benefits, allowances, entitlements, and HR transactions across all contract modalities, ensuring accuracy and policy compliance.
- Review and verify supporting documentation for HR actions (medical docs, education certificates, hardship allowances, dependency changes, leave requests, etc.) and ensure compliance with policies.
- Lead the HR Operations team, assign priorities, monitor workload, and ensure timely and accurate delivery of HR services.
- Review payroll‑related entries and coordinate timely corrections with HR/Finance teams.
- Provide guidance to staff and managers on HR policies, contract conditions, leave management, benefits, and standard procedures.
- Strengthen HR processes by identifying gaps, proposing improvements, and supporting the implementation of updated procedures and SOPs.
- Participate in working‑level HR meetings or inter‑agency exchanges as required.
- Compile, review, and analyze HR data to support reporting, workforce tracking, and management decision‑making.
- Other duties as required.
Required Experience
- With Master's: At least one (1) year of postgraduate professional experience in Human Resources with strong experience in HR operations, preferably in a humanitarian or INGO/UN context.
- With Bachelor's: At least three (3) years of postgraduate professional experience in Human Resources with strong experience in HR operations, preferably in a humanitarian or INGO/UN context.
- Experience supporting HR transactions, entitlements, or staff support.
- Good understanding of HR administrative processes and practices.
- Ability to guide support staff on routine HR matters.
- Experience working as part of a multicultural and diverse team.
- Ability to transfer knowledge, best practices to colleagues in a context-relevant and credible way.
- Experience in partnering with senior management and managers is desirable.
- Basic analytical skills for data review and reporting.
Qualifications
Advanced university degree in Human Resource Management, Public or Business Administration, Industrial Psychology or other relevant field, or First University degree with two (2) additional years of related work experience.
