Overview
The role involves coordinating and supervising a team of network and communications support technicians, overseeing the management and operation of various network infrastructures, and providing third-level support for related requests.
Key Responsibilities
- Coordinates and supervises the team of network and communications support technicians in the delivery of services and reviews and evaluates work;
- Oversees the management and operation of LAN, WAN and Data Centre networks, video-teleconferencing network, firewall and unified access services and field office in-a-box setup;
- Provides 3rd level support to requests related to the areas of responsibility;
- Prepares technical documentation on the technology environment and related procedures and operations;
- Supports the day-to-day functioning of the campus network, both cable and wireless;
- Manages Wide area network, Firewall, DMZ, Field Infrastructure, Detainee Voice logging system, Video teleconferencing system, Unified access management;
- Performs duties such as preparing service reports/statistics, etc.
Required Experience
- Minimum of eight years of progressively responsible relevant work experience in ICT and/or network, telecommunications and related field, with at least two years specifically with IP networks and VOIP technology. A university degree, being at advanced or first-level, in combination with six (6) years of relevant experience, may be considered as a substitute for two years’ of working experience only to determine eligibility.
- Demonstrated experience in design, implementation and management of LAN/WAN and Data center networks with Cisco equipment is required;
- Demonstrated experience in design, implementation and management of enterprise VOIP solutions based on with Cisco Unified Communications Manager (CUCM) is required;
- Demonstrated experience in design, implementation and management of firewall solutions based on CISCO ASA and/or Fortigate is required;
- Valid Certificates in at least two of the following areas is required: CCNP Routing and Switching , CCNP Data Center, CCDP or higher; CCNP Voice, CCNP Collaboration or higher; CCNP Wireless or higher; CISCO ASA Specialist, Fortigate NSE1 or higher; CISCO ISE (500-254 ISE), similar or higher; CCA for CITRIX Netscaler 10.
Qualifications
Diploma of secondary education.
