Overview
The ServiceNow System Administrator will be responsible for the day-to-day administration, configuration, and support of the ServiceNow platform, working closely with IT teams and business stakeholders to ensure smooth and efficient operation.
Key Responsibilities
- Provide Tier 1 and Tier 2 end-user support for ServiceNow related issues.
- Produce documentation necessary to facilitate usage of the system including user and admin guides.
- Develop and produce user-specific reports for trend and performance analysis.
- Collaborate with stakeholders to gather and document solution requirements.
- Design, configure, and maintain solutions built on the platform.
- Contribute to the creation and maintenance of Knowledgebase articles about ServiceNow.
- Implement system configuration changes and upgrades.
- Provide expertise and support during major releases/upgrades from ServiceNow.
- Leverage agile methodology to prioritize and resolve story backlogs.
- Manage ServiceNow application functionality through Quality Assurance (QA) and lead user acceptance testing (UAT).
- Develop training materials and conduct training sessions on ServiceNow applications and solutions.
Required Experience
• Minimum 2 years of hands-on experience with ServiceNow administration
Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience)
- ServiceNow Certified System Administrator (CSA) certification
