Overview
Seeking an intern to enhance participant experience for China-based meetings by collecting and synthesizing feedback, co-creating solutions with cross-functional teams, and supporting digital tools for engagement.
Key Responsibilities
- Contribute to a strategic project aimed at enhancing participant experience for China-based meetings by systematically collecting, synthesizing and deriving insights from participant feedback across the end-to-end event journey.
- Partner with cross-functional teams (e.g. Engagement, Programming, Communications, Digital & Technology) to identify key experience gaps and co-create scalable solutions, particularly following the Annual Meeting of the New Champions (AMNC) in June.
- Support the translation of insights into actionable initiatives, and help drive alignment, prioritization and implementation through effective stakeholder engagement and coordination.
- Contribute to shaping the design and application of digital tools to enhance participant engagement, streamline internal processes, and enable data-informed decision-making.
- Support the continuous improvement and localization of digital platforms and electronic tools for China-based meetings, with a focus on usability, adoption and impact.
- Engage with participants and internal stakeholders to gather qualitative insights and feedback, ensuring participant-centric thinking is embedded across workflows and decision-making.
- Provide support to key participant-related processes (e.g. invitation, registration, communications, visa-related coordination) while identifying opportunities for process optimization and experience enhancement.
Qualifications
- Major in English translation, international relations, accounting, event management, public administration or a related field is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
- Strong organizational and time-management skills, capable of handling multiple tasks in a fast-paced environment.
- Problem-solving abilities, with the capacity to work independently and seek assistance when needed.
- High attention to detail, with a strong sense of responsibility and professional ethics.
- A team player able to collaborate effectively with different departments and team members.
