Overview
The intern will support the Human Resources (HR) Working Group within the Common Administrative Platform at United Nations Headquarters, focusing on streamlining HR service delivery, standardizing workflows, and recommending automation and digitization of HR processes.
Key Responsibilities
- Support the development and documentation of standardized HR workflows aligned with validated Standard Operating Procedures (SOPs).
- Contribute to simplifying and harmonizing HR processes across talent sourcing and recruitment, staff administration, and non-staff.
- Assist in mapping current processes, identifying inefficiencies, and proposing improvements.
- Support the creation of operational guidelines for the new setup.
- Contribute to defining coordinated workflows across the various desks within the CAP structure.
- Assist in drafting service models and role definitions.
- Recommend and contribute to the design of HR reporting tools, including dashboards and planning instruments.
- Assist in identifying key performance indicators (KPIs) and relevant data sources.
- Support testing and refining prototypes using Office 365 apps, Power BI, or other analytical tools.
- Assist in designing and implementing learning plans including training materials.
- Support the coordination and delivery of training sessions.
- Support the planning and dissemination of communication products related to HR initiatives.
- Use Office 365 applications and other tools to help prepare agendas, materials, and logistical arrangements.
- Collaborate with various teams to support cross-functional HR initiatives.
- Propose innovative solutions to enhance efficiency, service quality, or team effectiveness.
- Assist in designing, updating, and maintaining internal records, databases, and SharePoint repositories.
- Perform other duties as required.
Required Experience
Applicants to the UN Internship Programme are not required to have professional work experience.
Qualifications
- Be enrolled in, or have completed, a graduate school programme (second university degree or equivalent, or higher);
- OR be enrolled in, or have completed, the final academic year of a first university degree programme (minimum bachelor’s degree or equivalent).
- Good knowledge of standard software applications, especially MS Word, MS PowerPoint, and MS Excel.
