Overview
To co-ordinate and deliver a full range of HR support services in order to ensure accurate implementation of WFP policies and procedures and facilitate the effective functioning of a client-focused and strategy-oriented HR services.
Key Responsibilities
- Act as the most senior HR operational focal point in the Country Office, coordinating the delivery of HR services.
- Coordinate and oversee day‑to‑day HR operations.
- Serve as the primary HR coordination link between the Country Office and Regional / Headquarters HR.
- Monitor HR service delivery and identify operational risks, gaps, or inefficiencies.
- Ensure the application of internal controls and quality assurance mechanisms across HR processes.
- Lead and coordinate end‑to‑end recruitment processes.
- Provide procedural guidance and technical advice to hiring managers on recruitment policies.
- Review and quality‑check recruitment files.
- Monitor recruitment pipelines and timelines.
- Support workforce planning and staffing requests.
- Coordinate the implementation of the performance management framework.
- Provide hands‑on guidance and support to managers and staff on performance management tools.
- Monitor completion rates and follow up on overdue performance actions.
- Analyze performance management data and trends.
- Support performance‑related processes.
- Coordinate the delivery of HR operational services including contracts administration, onboarding, extensions, separations, entitlements, and benefits.
- Analyze and respond to complex HR queries.
- Monitor HR management systems and records.
- Prepare and review HR reports, correspondence, and briefing notes.
- Coordinate and supervise the work of HR support staff.
- Provide coaching, guidance, and on‑the‑job learning opportunities to HR team members.
- Support knowledge sharing and continuous learning within the HR team.
- Represent the HR function in internal Country Office coordination and management meetings.
- Contribute HR inputs to internal planning and coordination exercises.
- Foster effective working relationships with programme, operations, and support units.
- Ensure HR activities are implemented in compliance with organizational policies, procedures, and audit requirements.
- Identify opportunities to streamline HR processes and improve service delivery.
- Support the implementation of new HR initiatives, tools, or guidance.
Required Experience
Seven years of progressively work experience, a minimum of 6 years in HR and 1 year in any other field but preferably in the HR field. Has gained extensive experience of WFP HR Services operating standards through day-to-day work. Has gained experience providing administrative and systems support across some activities in employment life cycle including recruitment, interviews, training support, performance management, relocation support and policy implementation within a country office environment.
Qualifications
Completion of secondary school education. A post-secondary certificate in the related functional area.
