Overview
The Digital Transformation Assistant will support the design, development, and deployment of digital and ICT solutions to enhance internal control systems, business processes, and client service delivery within UNDP Zambia.
Key Responsibilities
- Support the design, development, and deployment of demand-driven, web-based and online applications.
- Contribute to the maintenance, enhancement, and continuous improvement of UNDP’s online presence.
- Support the development of new web-based tools and systems, and the enhancement or revision of existing applications.
- Participate in the management of software development initiatives.
- Support the development, updating, and dissemination of internal policies, guidelines, and standard operating procedures related to websites and web-based systems.
- Analyze and interpret user requirements and translate them into system specifications.
- Provide technical support and advisory services to staff on web development and digital tools.
- Contribute to ensuring data security, integrity, consistency, and access control of online applications.
- Monitor and analyze website usage and performance metrics, and prepare analytical reports.
- Ensure that comprehensive and up-to-date technical documentation for digital tools and systems is developed and maintained.
- Support the office-wide digital transformation agenda.
- Work closely with the ICT Unit to support the digitization of business processes and adoption of digital tools.
- Support the rollout, testing, and institutionalization of new systems and automated tools.
Required Experience
- At least one year experience in Information and Communications Technology (ICT), Information Systems, Knowledge Management, or other relevant fields.
- Demonstrated practical experience in the design, development, and maintenance of web-based systems, including hands-on experience with Microsoft SharePoint, Hypertext Preprocessor (PHP) or ColdFusion, and Structured Query Language (SQL).
- Experience in managing or supporting web-based management systems and Enterprise Resource Planning (ERP) platforms, preferably Oracle Cloud–based financial and administrative systems.
Qualifications
Bachelor's degree in Computer Sciences, Engineering, Development Studies, Business Administration and/or relevant Social Science with ICT certification.
