Overview
The Engagement Lead, Forum Spaces and Digital Ecosystem leads the Forum Spaces unit, acting as a bridge between product teams, business operations, Centres, and external partners to ensure the platform delivers measurable value at scale.
Key Responsibilities
- Drive platform adoption and new engagement opportunities.
- Lead user and stakeholder pitching, onboarding, and relationship development.
- Develop and manage a pipeline of internal and external initiatives.
- Lead digital partnership discussions.
- Build and sustain long-term relationships with Centres and external stakeholders.
- Advise Centres and initiatives on digital engagement and data utilization.
- Leverage data and insights to identify product opportunities.
- Translate business and user needs into requirements for product and technology teams.
- Push alignment between platform innovation and business outcomes.
- Support industry transformation use cases.
- Drive a collaborative and high-performing team culture.
- Enable economies of scale by integrating engagement pipelines and shared processes.
- Oversee platform governance of Forum Spaces.
- Coordinate with Product Development and oversee user support processes.
Required Experience
- 8+ years of experience in business development, digital platforms, digital transformation, or strategy.
- Proven track record in driving adoption and value from digital products.
Qualifications
• Bachelor’s degree required; advanced degree preferred.
