Overview
Seeking an Account Manager (Partner Success Specialist) to build and strengthen relationships with Partner representatives across Africa, supporting engagement with leading organizations operating in and across the African continent.
Key Responsibilities
- Responsible for maintaining ongoing Partner engagement with the Forum, through building and maintaining relationships with Partner representatives
- Ensure retention by delivering on tailored engagement plans for Partners to address their priorities and deepen their engagement in relevant Forum activities
- Onboard new Partners into the Forum ecosystem by building strong working relationships with Partner representatives and by ensuring the appropriate information is diligently documented in Forum systems including Salesforce
- Monitor partner news and health to flag potential risks for engagement, help course correct actual engagement in line with engagement plan
- Lead Partners’ event preparation for institutional events (including event invitation, registration process, participant agendas, speaking roles and logistics)
- Contribute to identifying areas of process optimisation and automation to ensure a flawless Partner engagement experience
Required Experience
- 3+ years of professional work experience
- Experience working in or engaging with African markets, or a strong interest in the region
- Successful track record in account management and business relationship development, including proven ability to engage with multiple functions and business lines within an organization
Qualifications
• Bachelor's degree or equivalent in a related field
