Overview
Seeking a Product Specialist to lead workflow transformation efforts, bridging product operations and hands-on building. The role involves rethinking business processes, identifying and implementing product and tooling solutions, and owning Salesforce requirements within a broader ecosystem.
Key Responsibilities
- Analyze and map existing business workflows, identifying inefficiencies and opportunities for automation or redesign.
- Lead end-to-end workflow transformation initiatives.
- Evaluate and recommend fit-for-purpose solutions across a broad toolset.
- Own the Salesforce product roadmap for business transformation.
- Design and drive the integration of Salesforce with Slack-based AgentForce solutions.
- Prioritize, scope, and manage development requests across Salesforce and adjacent systems.
- Serve as the primary point of contact between business stakeholders, engineering, and delivery teams.
- Collaborate with engineering to design, test, and iterate on AI-powered agent experiences.
- Contribute directly to prototyping and product development using AI-assisted coding tools.
- Handle configuration changes, frontend adjustments, integration scripts, and lightweight automation.
- Engage with teams to collect, clarify, and document product requirements.
- Maintain living documentation for product decisions and system behavior.
- Act as a primary contact point for business and content teams.
- Manage stakeholder expectations across workstreams.
- Coordinate support requests and cross-team dependencies.
Required Experience
- 3–5 years of relevant industry experience in product management, product operations, or a hybrid builder-operator role for digital products.
- Proven ability to analyze, redesign, and improve business workflows.
- Strong working knowledge of Salesforce.
- Experience writing business requirements for third-party platform integrations (Slack, CRM systems, agent frameworks, or similar).
- Demonstrated curiosity and initiative in exploring emerging AI tools.
- Experience coordinating with or managing delivery teams without direct reporting authority.
- Strong analytical thinker with a data-informed approach to product decisions.
- Strong organizational skills with the ability to manage multiple workstreams simultaneously.
- Proven interest in AI, intelligent agents, and emerging technologies.
Qualifications
• Advanced university degree in a technical or other relevant field.
