Overview
The Communications Officer will lead a short-term effort to strengthen and unify communications, knowledge management, and learning across the METAL Unit. The role will deliver a clear communications strategy, a redesigned internal knowledge hub, and a strong external presence.
Key Responsibilities
- Redesign and restructure METAL’s internal RescueNet pages.
- Audit and map all existing content, including tools, guidance, and learning resources.
- Design and implement a new information architecture.
- Refresh and populate pages for METAL sub-teams, service offerings, and strategic initiatives.
- Consolidate existing MEAL and Technology for Programs (T4P) communications strategies into a single METAL Communications Strategy.
- Develop a unified messaging framework for internal and external audiences.
- Create an integrated editorial calendar and content plan.
- Develop and launch an external-facing webpage showcasing IRC’s program-led technology and data approach.
- Audit and adapt existing case studies, impact stories, and learning products for external use.
- Produce impact stories and foundational thought leadership content.
- Update and maintain internal listservs and distribution lists.
- Produce initial editions of recurring communications products.
- Draft foundational internal content introducing METAL.
- Develop templates, style guides, and reusable formats.
- Coordinate and facilitate METAL’s recurring meetings, including all-team sessions and thematic deep dives.
- Plan agendas with senior leadership and technical leads; coordinate presenters and materials.
- Document key takeaways and follow-up actions.
- Relaunch and sustain an inclusive MEAL Community of Practice.
Required Experience
- Demonstrated experience leading internal communications strategies in complex, global organizations.
- Strong background in knowledge management, intranet redesign, or information architecture.
- Excellent writing and editorial skills.
- Experience producing newsletters, blogs, infographics, and campaign-style communications.
- Familiarity with monitoring, evaluation, learning, data, and technology concepts in humanitarian or development contexts.
- Experience managing content on intranet or portal platforms.
- Ability to manage multiple workstreams independently and deliver to deadlines in a remote environment.
- Strong stakeholder engagement, facilitation, and coordination skills.
- Experience supporting recurring meetings or communities of practice.
- Highly desirable: Experience with program technology or digital tools in humanitarian settings.
- Highly desirable: External or donor-facing communications experience.
- Highly desirable: Graphic design skills for visual communications.
- Highly desirable: Familiarity with IRC systems or culture.
