Overview
Support UNICEF and country offices to strengthen the generation, interpretation, and use of social and community insights to inform immunization demand efforts and broader programme adaptation. This includes working in the design and operationalization of integrated Social and Community Listening (SCL) systems and strengthening the translation of insights into actionable programme decisions.
Key Responsibilities
- Support the design and/or strengthening of SCL systems combining community listening, health worker insights, and digital and media listening.
- Define fit-for-purpose methodologies, tools, and processes for data collection.
- Develop and/or adapt practical tools and templates to capture, organize, and synthesize insights.
- Support the triangulation of data across sources.
- Ensure SCL systems are embedded within existing programme structures and workflows.
- Apply an iterative approach, refining tools and processes.
- Apply people-centred and participatory approaches.
- Analyse and interpret SCL data from multiple sources.
- Triangulate and prioritize insights.
- Facilitate the translation of insights into concrete programmatic actions.
- Design and support country set up of simple and practical feedback loops.
- Promote adaptive programming.
- Facilitate integration of SCL insights into planning, implementation, and review cycles.
- Facilitate participatory processes.
- Map and analyse existing partnerships and actors.
- Identify and prioritize partners.
- Facilitate engagement with selected partners.
- Promote collaborative and participatory approaches with partners.
- Support the development of coordination mechanisms and collaboration models.
- Promote partnership approaches that enhance reach, trust, credibility, and effectiveness.
- Support alignment between partners, UNICEF, and country teams.
- Document partnership models and lessons learned.
Required Experience
- At least 7–10 years of relevant professional experience in Social and Behaviour Change (SBC), public health, risk communication, or related fields
- Demonstrated experience in designing and/or implementing social and community listening (SCL), social listening, community feedback systems, or similar approaches
- Strong experience in analysing and interpreting qualitative and quantitative data to generate actionable insights
- Experience supporting countries in outbreak response and/or immunization programmes is highly desirable
- Experience working with multiple stakeholders, including government, civil society, and partners, and facilitating coordination processes.
- Experience working with UNICEF, WHO, or other international organizations is an asset.
Qualifications
• Master’s degree in Social and Behaviour Change, Public Health, Social Sciences (e.g. Sociology, Anthropology, Psychology), Communication for Development, or other relevant fields.
