Overview
The SaaS Technical Administrator is responsible for the day-to-day technical administration and management of Software as a Service (SaaS) solutions provided to the Organization.
Key Responsibilities
- Manages the integration of SaaS or workflow solutions in the information system.
- Participates in SaaS solution selection and performs risk assessment.
- Manages the design, development, implementation, and configuration of new workflows.
- Integrates solutions through API management and dataflow implementation.
- Collaborates with project managers, business analysts, data managers, and infrastructure specialists.
- Acts as the technical administrator for SaaS solutions.
- Responsible for 3rd level support and coordination with external/internal support.
- Coordinates application maintenance and system upgrades.
- Establishes and maintains a catalog of SaaS solutions.
- Participates in periodic reviews of SaaS solutions.
- Participates in global operation support activities.
- Defines and implements monitoring of SaaS solutions.
- Manages incidents related to SaaS solutions.
- Participates in incident and KPI reviews.
- Develops and maintains automated tests for service availability and security.
Required Experience
- At least 4 years' experience troubleshooting SaaS services.
- Or at least 2 years of experience supporting SaaS solutions in Cloud services like Azure or AWS.
- Or at least 2 years' experience designing, installing, and configuring, SaaS solutions.
- A significant experience in IT operation/production.
- A relevant experience in workflow design, implementation, and management.
- An experience in the following solutions will be highly regarded: Boomi, Sharepoint, TalentSoft, Service Now, Time Control, and Notilus.
- Experience in managing API through a programming language will be appreciated.
Qualifications
- Three-to-four years' education at a university or other specialized higher education establishment in IT or computer sciences.
- ITIL certification.
