Overview
The Senior Protection Manager is responsible for the strategic, technical, and operational leadership of individual protection response services, ensuring high-quality casework, strong technical supervision, and effective coordination.
Key Responsibilities
- Supervise the implementation of Protection Case Management (PCM) and Crisis Case Management (CCM).
- Ensure effective implementation of GBV Case Management.
- Lead implementation of Emergency Protection Assistance (EPA).
- Deliver structured and non-specialized MHPSS intervention.
- Lead capacity-building initiatives on case management and data management.
- Provide oversight for delivery of cash for protection (C4P).
- Support and supervise Senior Caseworkers through technical supervision.
- Identify service gaps, strengthen referral pathways, and guide teams.
- Maintain and oversee case management quality supervision.
- Develop and manage project spending plans.
- Work with the Protection and Empowerment Coordinator in business development, proposal development and donor reporting processes.
- Support Protection and Empowerment Coordinator in identifying situations and evidence that contribute to advocacy efforts.
- Lead analysis of case management data to identify trends, service gaps, and emerging risks.
- Analyze trends, risks, and emerging protection issues to inform adaptive programming.
- Ensure documentation of lessons learned, best practices, and case studies.
- Lead the review and periodic updating of case management SOPs, and tools.
- Engage with IRC’s Technical Advisors on Violence Prevention and Response Unit.
- Contribute to the achievement of SAP outcomes related to improved, timely, and client-centered individual assistance services.
- Lead the contextualization and operationalization of SAP priorities related to high-impact individual assistance.
- Use case management data, learning, and evidence to inform strategic decision-making.
- Serve as a focal lead for coordination and technical support to partners delivering protection services.
- Represent Protection and Empowerment Program to national and local stakeholders.
Required Experience
- Minimum of 5-7 years of experience in program management, humanitarian assistance, development or protection and case management.
- At least 3 years in supervisory or managerial capacity, overseeing teams delivering case management or protection services.
- Demonstrated experience in Case Management, MHPSS programming, managing sensitive information and upholding confidentiality.
- Proven experience in networking and coordinating with the Thai authorities, community-based organization and UN agencies.
Qualifications
• A university degree in Social Work, Psychology, Law
