Overview
The Service Center Coordinator provides strategic leadership and oversight for the Service Center, ensuring effective and efficient delivery of procurement, personnel management, travel, and event services in alignment with UNDP objectives.
Key Responsibilities
- Oversee daily Service Center activities, establish guidelines, priorities, and performance standards.
- Design and implement Service Center strategies focused on quality, continuous improvement, and client orientation.
- Manage and guide procurement processes for various clients and UN Agencies.
- Manage and guide recruitment and contract management processes.
- Manage and guide travel and events processes.
- Facilitate knowledge building and knowledge sharing within the CO.
Required Experience
- A minimum of two (2) years (with master´s degree) or four (4) years (with bachelor´s degree) of relevant professional experience at the national or international level managing projects and/or leading operational processes within international cooperation organizations and/or the national public sector.
- At least five (5) years of experience, in addition to the minimum required, is desirable, particularly in leadership roles involving process optimization, operational change management, audit readiness and response, internal controls, compliance, and operational risk management.
- At least three (3) years of recent experience leading multicultural teams, including direct supervision of teams of at least ten (10) members, is desirable.
- Demonstrated experience managing units, processes, or projects involving diverse stakeholders is highly desirable.
- At least five (5) years of relevant experience in procurement, travel, and/or recruitment management is desirable.
- Experience applying UNDP rules, policies, procedures, and standards in the above functional areas, or equivalent international practices is desirable.
- Experience working with web-based management systems or ERPs relevant to operational and service delivery processes is desired.
Qualifications
- Advanced university degree (master’s degree or equivalent) in Administrative, Finance, Accounting and Economic sciences, Social Sciences, Project Management Engineering or related field is required.
- A first-level university degree (bachelor’s degree) in the areas mentioned above in combination with two (2) additional years of qualifying experience, will be given due consideration in lieu of the master’s degree.
- CIPS level 3 is highly desirable for this position and candidates holding this level at the time of application will have a distinct advantage. If the desired certification is not available at the time of recruitment, it should be obtained within one year of recruitment. Candidates holding a CIPS certification at any level below at the time of application will have a proportionate advantage.
