Overview
Supervise daily activities of case management interventions, focusing on survivors of gender-based violence, and ensure adherence to standards and protocols.
Key Responsibilities
- Design and deliver GBV prevention interventions.
- Ensure case management delivery aligns with global/DRC SOPs and interagency GBV case management guidelines.
- Utilize and comply with case management tools, forms, and SOPs.
- Operate in alignment with interagency referral pathways.
- Coordinate with service providers for survivor assistance.
- Document case data confidentially and adhere to information-sharing protocols.
- Refer individuals needing protection services and follow up on cases.
- Provide technical guidance for collective PSS activities.
- Provide technical guidance for Individual Protection Assistance (IPA) activities.
- Conduct other protection service activities as instructed.
- Mobilize and build rapport with communities using sensitive approaches.
- Run weekly case review meetings.
- Create plans for the Case Management team to meet targets and budget spend.
- Answer technical case management questions or relay them.
- Work with implementation partners on project goals and strategies.
- Provide resources and support to implementation partners.
- Maintain open communication with implementation partners.
- Monitor progress with implementation partners.
- Act as Case Management Team Focal point.
- Produce quality and accurate reports on CM activities.
- Oversee archiving of activity reports and case management files.
- Update the protection case management database accurately.
- Maintain complete, accurate, and confidential case files.
- Participate in weekly and monthly work planning.
- Support the implementation of monitoring and evaluation tools.
- Lead data analysis of case management data.
- Collaborate with other DRC sectors and NGOs.
- Maintain effective working relationships with stakeholders.
- Advocate for the needs of vulnerable individuals.
- Lead continuous updating of referral pathways and service mapping.
- Support coordination of programme support activities.
Required Experience
- 4+ years of experience in case management, including GBV case management.
- Previous experience in international organizations and humanitarian settings is a plus.
Qualifications
• Bachelor in Social work, Counseling, Psychology or other related field
