Overview
Provide comprehensive, culturally appropriate client-centered case management services for Survivors of Torture (SOT), including eligibility screening, developing service plans, and problem-solving barriers to access. This position also assists with administrative tasks such as data collection and report writing.
Key Responsibilities
- Provide comprehensive case management services to Survivors of Torture (SOT).
- Conduct outreach to inform service providers and refugees of programs and services.
- Complete eligibility screenings and enrollment paperwork.
- Complete social and legal assessments for enrolled clients.
- Develop service and safety plans for each Program participant.
- Provide comprehensive case management services, including assisting with benefits applications.
- Provide appropriate legal referrals and help identify and arrange social activities.
- Guide/assist participants to establish contact and receive support services in the community.
- Ensure all services are linguistically appropriate and advocate for linguistically appropriate services.
- Complete case notes in a detailed and timely fashion.
- Implement client satisfaction surveys and client progress surveys.
- Ensure all family data is entered into data management system in a timely manner.
- Assist with the preparation of donor funding reports and new funding proposals.
- Participate in all program meetings, staff development activities, and engage as a member of the team.
- Follow all IRC policies, procedures and protocols.
Required Experience
2+ years of case management experience in a social services environment or related work experience. Case management and/or victims assistance experience preferred.
Qualifications
Undergraduate degree Social Work or similar field strongly preferred; comparable related work experience may be substituted.
